If you are having trouble signing out of your TV provider, we recommend trying one or more of the troubleshooting options below.

Select your supported device for specific instructions:

• Roku
• Amazon Fire TV/Fire Stick
• Other devices

 

Roku

Option 1: Update your Roku device

To successfully sign out of your TV provider on your Roku, first ensure that your device is running the latest Roku OS version.

To check if your Roku app is updated:

1. Press the Home button on the remote
2. Scroll through the menu on the left side and select Settings
3. Select System
4. Select System Update
5. Select Check Now to manually check for updates

Option 2: Clear your Roku cache

If you are still not able to sign out of your TV provider after manually checking for updates, you may need to clear the cache on your device.

To clear the cache on your Roku:

1. Select Settings
2. Scroll down and select System
3. Scroll down and select System restart
   • If your Roku is a newer model, the System restart option may be located under Settings
4. Select Restart
   • Your device will then shut off and then turn on again

 

Option 3: Uninstall and reinstall the Freeform app on Roku

If the problem persists after clearing your cache and confirming that your device is running the latest Roku OS version, try uninstalling and then reinstalling the Freeform app on your device.

To uninstall the Freeform app on Roku:

1. Go to your Roku’s home screen by pressing the Home button on your remote
2. Locate the Freeform app to uninstall it
3. Press the asterisk (*) button on your remote
4. Select Remove Channel

 

To reinstall the Freeform app on Roku:

1. Select Streaming Channels from the home screen
2. Browse for the Freeform app in the Channel Store or type “Freeform” in the search bar
3. Select the Freeform app and select Add Channel
4. Select OK

Option 4: Restart your your Roku device

If the steps above do not resolve your issue, try restarting your device:

To restart your Roku:

1. Go to your Roku’s home screen and select Settings
2. Select System
3. Select System Restart
4. Select Restart
5. Unplug your Roku device from its power source for a full five minutes
6. Restart your Roku device to test the issue again

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Amazon Fire TV/Fire Stick

Option 1: Update your Fire TV/Fire Stick device

To successfully sign out of your TV provider on your Fire TV/Fire Stick, first ensure that your device is running the latest Fire TV OS version.

1. On your device’s home screen, select Settings (indicated by the gear icon)
2. Select My Fire TV
3. Select System Restart
4. Select and confirm Restart
5. To check if your Amazon Fire TV app is updated:
6. On your device’s home screen, select Settings (indicated by the gear icon)
7. Select My Fire TV
8. Select About
9. Select Check for Updates

Option 2: Clear your Fire TV/Fire Stick cache

If you are still not able to sign out of your TV provider after manually checking for updates, you may need to clear the cache on your device.

To clear the cache on your Fire TV/Fire Stick:

1. On the home screen, select Settings (indicated by the gear icon)
2. Select Applications
3. Select Manage Installed Applications
4. Locate and select the Freeform app
5. Select Force stop
6. Select Clear cache
7. Select Clear data

 

Option 3: Uninstall and reinstall the Freeform app

If the problem persists after you’ve cleared your cache and confirmed that your device is running the latest Fire TV OS version, try uninstalling and then reinstalling the Freeform app on your device.

To uninstall the Freeform app on Fire TV/Fire Stick:

1. On the home screen, select Settings (indicated by the gear icon)
2. Select Applications
3. Select Manage Installed Applications
4. Locate and select the Freeform app
5. Select Force stop
6. Select Clear cache
7. Select Clear data
8. Select and confirm Uninstall

 

To reinstall the Freeform app on Fire TV/Fire Stick:

1. On the home screen, select the Find button
2. Select Search
3. Type “Freeform” in the search bar
4. Locate and select the Freeform app
5. Select Download

 

Option 4: Restart your your Fire TV/Fire Stick device

If the steps above do not resolve your issue, try restarting your Amazon Fire TV/Fire Stick device.

To restart your device:

1. On the home screen, select Settings (indicated by the gear icon)
2. Select My Fire TV
3. Select System Restart
4. Select and confirm Restart

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Other devices

If you are having trouble signing out of your TV provider on a different supported device, please contact Freeform Support by phone at 1-800-278-8216, through the email option below, or by selecting the chatbot icon in the bottom right corner.

You can also try contacting the manufacturer of your streaming device to learn more about additional troubleshooting options.

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