When you create a new Freeform account (account activation) or sign in to a current TV provider to access content on certain devices (device activation), you may be prompted to enter a 6- or 7-character activation code.
- I need a 6-character Account Activation code
- I need a 7-character Device Activation code
- I still need help
During the Freeform account signup process, you will need to retrieve a one-time 6-character passcode from a current email address. Once you have your 6-character Account Activation code, return to Freeform.com/Account and enter the provided code to create your new Freeform account.
Similarly, if you are looking to update the email address associated with your Freeform account, you will need to retrieve a one-time 6-character passcode from the email address you have on file to complete the process.
NOTE: If you do not receive a one-time passcode email for account activation, be sure to check your spam folder.
Once you’ve signed up for a Freeform account, you must first sign in to a participating TV provider account on your supported device to access Freeform content — including the live stream, locked episodes, and additional on-demand programming.
Depending on your device, you may need to activate your device with a one-time 7-character passcode.
Please note that a Device Activation code is only required on the following supported devices:
- Apple TV
- Smart TV (including Android TV)
To retrieve the code, navigate to your TV provider page from your TV-connected device where a 7-character code will display on your screen. Once you have your 7-character Device Activation code, return to Freeform.com/Activate on a computer, enter the provided code, and follow the rest of the sign-in instructions.
Code doesn’t work? If the Device Activation code doesn’t work, the code has likely expired. To receive a new activation code, select the Refresh code button displayed on the activation screen. Once you have the new code, retry activating Freeform on your device.
If the code does not refresh, exit the activation screen using the Back button on your remote, select Settings > Verify Your TV Provider. Next, attempt to activate your device again.
If you are repeatedly being prompted to sign in to your TV provider or experience other issues, you may try our troubleshooting tips. Should your issue persist, you may contact Freeform Support by phone at 1-800-278-8216, through the email option below, or by selecting the chatbot in the bottom right corner.