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Why am I asked to re-authenticate each time?

If the site or app is asking you to re-authenticate every time, and you have checked the "Keep me signed in" option, please try the following:

  • Website: Clear cookies, close the browser, and reload the site. Check the "Keep me signed in" box during verification process.
  • App: Delete the app and re-install. Open the app and check the "Keep me signed in" box during verification process.

Note: You may occasionally be signed out so that we can verify your TV provider subscription is current. For more information, please see "How do I stay signed in to Freeform?"

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The Freeform support team is here to help seven days a week. Please contact us via Live Chat from or via Phone 24 hours a day.