If the site or app is asking you to re-authenticate every time, and you have checked the "Keep me signed in" option, please try the following:

• Website: Clear cookies, close the browser, and reload the site. Check the "Keep me signed in" box during verification process.
• App: Delete the app and re-install. Open the app and check the "Keep me signed in" box during verification process.

Note: You may occasionally be signed out so that we can verify your TV provider subscription is current. For more information, please see "How do I stay signed in to Freeform?"