The following error messages may appear if there is a discrepancy with your TV Provider account or location:

• "There is a problem with our provider log in service"
• A specific "013-130.." series error code message

If you are seeing this messaging, it is recommended to clear your app's data and cache:

1. From your device's Home screen, select Settings
2. Select Applications, then "Manage All Installed Applications"
3. Select the app where you are seeing the error message
4. Select both "Clear data" and "Clear cache" 

If the 013-1300... or 013-1301... series error code message still appears after clearing both the data and the cache, you will need to contact your TV Provider to ensure the following:

• There are no parental controls assigned with the TV Provider account. If there are, they will need to be removed.
• The channel you are trying to access is included in your package. If not, it will need to be added to access content.
• Your TV Provider account is authorized to view content online.