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  1. Freeform Support
  2. Freeform
  3. Video Playback Issue
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Support

App crashes when I try to play a video.

If you're having issues with playing videos on the Freeform app:

  • Check to make sure your device meets the minimum system requirements
  • Check to see that you can launch other apps on your device
  • Delete the app and reinstall
  • Restart your device
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The Freeform support team is here to help seven days a week via Phone 6am-12am PT or Live Chat 9am-10pm PT. Select the icon in the bottom right corner to get started on Chat.

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